The Details

The Details

The Details

Learning about the family or person your touring is a great opportunity to connect with them as a human, and gather information that you can use to inform your tour.

Watch

Here, Gael builds on her warm welcome by asking questions so she can learn a little more about Henry. Watch the video below, read the content that follows, then be sure to complete your learning quiz.

Breakdown

Here’s some of the things we can take away from this:

⁉️
Asking open-ended questions like, “What brought you to the Y”, is a great way for members to share about themselves and their interests.
📝
Quickly figure out what type of membership they are interested in so we can focus on highlighting the value of that membership.
💸
Don’t shy away from the price of membership. Sharing the cost up front means we can spend the tour speaking to why membership is worth it.

Quiz

Complete this quick learning quiz about The Details.

← Previous

The Welcome

Next →

The Tour