New & Returning Staff
First Day
RenewalsDepartments
Accounting
Aquatics
Child Care
Day Camp
Drivers
Facilities
Healthy Living
Human Resources
Kids Zone
Membership
Miscellaneous 
Sports
VolunteersTools
Membership App
Training Handbook
VPN
YCAMSystems
Buffer
Canva
Community Platform
CORE
Open Wrench
Outlook
SGAThe Details
Learning about the family or person your touring is a great opportunity to connect with them as a human, and gather information that you can use to inform your tour.
Watch
Here, Gael builds on her warm welcome by asking questions so she can learn a little more about Henry. Watch the video below, read the content that follows, then be sure to complete your learning quiz.
Breakdown
Here’s some of the things we can take away from this:
Asking open-ended questions like, “What brought you to the Y”, is a great way for members to share about themselves and their interests.
Quickly figure out what type of membership they are interested in so we can focus on highlighting the value of that membership.
Don’t shy away from the price of membership. Sharing the cost up front means we can spend the tour speaking to why membership is worth it.
Quiz
Complete this quick learning quiz about The Details.
← Previous
Next →