Training Hub
Training Hub
The Welcome

The Welcome

The Welcome

We want every person who walks through our doors to feel welcome- like they’ve walked into a place they can see themselves returning to every day. A good welcome is a very important first impression!

Watch

Let’s get started! In this video, Gael (our certified Tour Guide) welcomes Henry (our prospective member) into the Everett Y. Watch the video below, read the content that follows, then be sure to complete your learning quiz.

Breakdown

Let’s break down some of the amazing things Gael did in this video:

🕜
She was at the Welcome Center ready to go a few minutes before Henry’s tour was scheduled to begin.
👍
Gael ensured her front desk team was covered by letting them know she would be be away for about 15 minutes while she did her tour with Henry.
📳
She had the iPad in-hand and was signed in to her account, ready with the Membership app open.
🚪
Gael waited professionally in the lobby by the front doors, ready to greet Henry by name! Names are shown in the Membership app.
😄
After and while greeting Henry by name, Gael made eye contact, smiled, and expressed that she was excited that Henry was there.

Quiz

Complete this quick learning quiz about The Welcome.

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