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CORE
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SGACore Trainings for Front Desk Staff
This training is applicable to any staff- at any level. The following training must be finished by any persons employed that utilizes Core. This is the basic teaching for Front Desk Core knowledge. Lead positions and higher will still need to complete this training, along with specific role training later on.
Table of Contents
Core Basics:
Important Information for YMCA Team Members
Overview of Units in Core
Check-In Process and Member Assistance
Adding a New Unit into Core
How to Reactivate a Membership for Existing Members
Quiz 1: Core BasicsCore Fundamentals I:
Core Dashboard Widgets: Keeping Track of Important Forms
How to Upgrade an Active Unit
Add-On Feature
Register Members for Programs/Add Waivers
Quiz 2: Core Fundamentals ICore Fundamentals II:
How to Terminate a Membership
How to Place a Membership on Hold
Adding a Discount to a New Unit
Adding a Discount to an Already Existing Unit
Free/Reduced Lunch New Unit
Free/Reduced Lunch Reactivation
Free/Reduced Lunch Add On
How to Cancel a Program/How to Request a Refund via Invoice
Quiz 3: Core Fundamentals II← Previous